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Participating Frequently
October 16, 2025
Question

Cancel subscription

  • October 16, 2025
  • 2 replies
  • 344 views

Please can you cancel a subscription. I took over at work from previous staff member and the adobe on work laptop was logged into her gmail adress. <email removed by mod>

And I wanted to upgrade and did, to use more functions but didnt realise were logged into her acount. Paid with my details MM Lotter. 

 

Now I am logged out and seems cant log back in and she is nowhere to be found to help me. 

 

  • Please help!!

 

2 replies

Shivangi_Gupta
Legend
October 16, 2025

Hi madelein_7537,

We appreciate you reaching out. I reviewed your account details and found that you have subscribed to a trial for Adobe Acrobat Pro. You have 6 more days left to cancel the plan following the articles shared by the expert above.

However, it is important to login with the correct email address. 
Will you be able to get in touch with her within next 6 days and get the subscription cancelled?

 

^Shivangi

Participating Frequently
October 16, 2025

The problem is she is nowhere to be found!! That is my problem!!!

kglad
Community Expert
Community Expert
October 16, 2025

only you can cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Shivangi_Gupta
Legend
October 16, 2025

Hi madelein_7537,

We appreciate you reaching out. I reviewed your account details and found that you have subscribed to a trial for Adobe Acrobat Pro. You have 6 more days left to cancel the plan following the articles shared by the expert above.

However, it is important to login with the correct email address. 
Will you be able to get in touch with her within next 6 days and get the subscription cancelled?

 

^Shivangi

Participating Frequently
October 17, 2025

Please I need help that suport link only allows me to speal to a virtual assistant and dont get helped with my issue.