Cancel Subscription

New Here ,
Dec 14, 2019 Dec 14, 2019

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I would like to cancel my subscription (Illustration) without any penalty. I've never used this program so far. I was wondering if I could get refund for my fee which is already paid (3 months).

It would be highly appreciated if you can give me an answer soon.

 

Thank you in advance.

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correct answers 1 Correct answer

Community Expert , Dec 14, 2019 Dec 14, 2019

Hi,
Please see this document for how to cancel.

Cancel Adobe trial or subscription

 

In the case of an annual contract, there is no cancellation fee depending on the payment method, and there is no refund for the remaining period.
(Because the contract is made agreeing to the cancellation conditions regardless of whether it is used or not)

Adobe Subscription and Cancellation Terms

 

Check with support for details.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the botto

...

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Community Expert ,
Dec 14, 2019 Dec 14, 2019

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Hi,
Please see this document for how to cancel.

Cancel Adobe trial or subscription

 

In the case of an annual contract, there is no cancellation fee depending on the payment method, and there is no refund for the remaining period.
(Because the contract is made agreeing to the cancellation conditions regardless of whether it is used or not)

Adobe Subscription and Cancellation Terms

 

Check with support for details.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

TkfY(ACP),JAPAN><br />TkfY,JAPAN

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New Here ,
Apr 28, 2020 Apr 28, 2020

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I don't get why Adobe is punishing their customers for no longer wishing to use the service. It's not like they have to do anything when someone cancels.

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