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Participant
February 8, 2022
Question

Cancel subscription

  • February 8, 2022
  • 2 replies
  • 245 views

Hello, I want to cancel my subscription after realising I've been charged monthly but it is not connected to my account or emails and says I have no history? Also not having a way to cancel it 

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2 replies

Community Expert
February 9, 2022

Hello @Anna23055160hu01,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
italosan
Community Expert
Community Expert
February 8, 2022

Hi, go to the Adobe website and log in with your credentials. Once logged in, go to your profile, then to the section dedicated to your "Plan" and from there you can manage your subscription.