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Cancel subscription

New Here ,
Oct 04, 2022 Oct 04, 2022

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Please I need to cancel my Illustrator subscription plan 

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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if that's an annual plan being cancelled after the 14 day cancellation period, there will be a cancellation fee (=1/2 the remaining cost).  that said, to cancel follow

 

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if that fails to help you cancel your own subscription, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Thank you for your reply, im looking for how to cancel free trail as i don't see an option to cancel it in plans neither orders and invoices! 

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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then contact support.

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