cancel subscription

[defaultvywwx77qfdzp]

Hello,

I tired to delete my free trail but I can't find the manage plan button. I've followed the instructions on adobe in cancelling my plan but no look. I've tired to the chat convo on adobe, but no luck as I can't use it due to admin permissions. 

[jane-e]

Hi @defaultvywwx77qfdzp 

First try these steps to cancel:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This forum is answered mainly by volunteers who are not Adobe employees. You will need to contact Adobe Customer Care directly, as they are the only ones who can help. Do not respond to PMs, as they are scammers.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

You can also send a tweet to @AdobeCare.

You can find phone numbers here (you may spend time on hold):
https://helpx.adobe.com/contact/phone.html 

~ Jane

[defaultvywwx77qfdzp]

Thank you Jane! Much appericated. 

I'll will try phoning as I am still having trouble in getting contact with Adobe. 

Thank you for your support and help , Jane 

Cheers 

Amy. 

[Chuck Uebele]

Moved to Account, Payment, & Plan forum, from the Photoshop forum.