• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

cancel subscription

New Here ,
Nov 12, 2022 Nov 12, 2022

Copy link to clipboard

Copied

Hello,

 

I tired to delete my free trail but I can't find the manage plan button. I've followed the instructions on adobe in cancelling my plan but no look. I've tired to the chat convo on adobe, but no luck as I can't use it due to admin permissions. 

 

 

Views

268

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 12, 2022 Nov 12, 2022

Copy link to clipboard

Copied


Hi @defaultvywwx77qfdzp 

 

First try these steps to cancel:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html


This forum is answered mainly by volunteers who are not Adobe employees. You will need to contact Adobe Customer Care directly, as they are the only ones who can help. Do not respond to PMs, as they are scammers.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

You can also send a tweet to @AdobeCare.

You can find phone numbers here (you may spend time on hold):
https://helpx.adobe.com/contact/phone.html 

~ Jane

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2022 Nov 19, 2022

Copy link to clipboard

Copied

Thank you Jane! Much appericated. 

I'll will try phoning as I am still having trouble in getting contact with Adobe. 

Thank you for your support and help , Jane 

Cheers 

Amy. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 19, 2022 Nov 19, 2022

Copy link to clipboard

Copied

LATEST

Moved to Account, Payment, & Plan forum, from the Photoshop forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines