cancel this!!!

[javan_9903]

cancel this now I never authorize this

[kglad]

if you suspect someone fraudulently used your credit card, contact the credit card company.

otherwise, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @javan_9903,

We hear you. I can see that you have an active subscription for Adobe Acrobat and AI assistant for Acrobat. You can cancel the subscription by following the steps listed in this article: https://adobe.ly/4gdIJ0S

However, I would advice you to go through the cancelation terms and condition before you proceed with it. You can check more details here: https://adobe.ly/3D3Yol0

Let us know if you have any questions.

^SG

[diana_0122]

there is a $500.78 charge on my Visa.  Can you please check this for me i.e. what is it for or is it a mistake

[Shivangi_Gupta]

This is a public forum. We can not discuss the details here. I would suggest you to start a private chat session with over support team as suggested above. They'll definitely provide the best possible solution.

^SG

[John T Smith]

That 'seems' to be the amount for an annual payment for a subscription

What do you see for your account at https://account.adobe.com/

If you didn't buy anything, contact the fraud department for your credit card