Cancel trial Subscription

Question

I wanted to test the operation of Adobe Acrobat in a browser without having to install it on a PC, so I chose the trial version to check that the product was suitable for me.

However, when I became convinced that it wasn't what I needed and wanted to cancel the subscription - I was confronted with the fact that I couldn't do the cancellation!

I go into my account, click "Manage Plan", click "Cancel your plan", and I'm taken to https://auth.services.adobe.com/ with a prompt to update my password. OK, renewed it. I go back into the account, repeat the same steps and am taken back to https://auth.services.adobe.com/ and prompted to update my password again! Is this some kind of mockery?

How do I unsubscribe? Thank you

Rashmi27002770wxve · Accepted Answer

Hi there,

We appreciate you writing in. Happy to help!

We are extremely sorry to hear that you are facing issues with cancelling the subscription.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

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