Cancel trial subscription

Forum|Forum|10 months ago
May 8, 2025
1 reply
1217 views

Hello people 🙂

I need to cancel the trial and I know how to do it (If worked). The problem is that the subscriptions is not diaplayed on App Store at all, not as current not as past or cancelled. There is no costumer service. How can I solve it?

Thanks in advance 🙂

M

Amal.

Community Manager

Hi there,

Hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account but wasn’t able to locate any active or paid plan associated with it. If you may have used a different Adobe ID or email address for your subscription, please feel free to send us a private message with that information so we can look into it further.

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

P

Pius_7530

Participant

hello, i have a similar problem i can't find where to cancel a free trial subscription that is not reflecting in my google play manage subscription page.

Pius

E

EmperorBot_.1618

Participating Frequently

Hi there,

Hope you're doing well, and thank you for reaching out.

I've shared your details with our billing team. Once the plan has been canceled, you'll receive a confirmation email.

Hi there,

I have a similar issue regarding my Adobe subscription. I am unable to find this subscription listed in my account or app store subscriptions from my mobile device and as a result, I was automatically charged for an annual subscription.

Could you please help me cancel this subscription and, if possible, issue a refund for the unintended charge?

Thank you very much for your assistance.

Best regards,

Nishu

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