Participant

Question

Cancelación de plan, que no me aparece en Planes

Forum|Forum|11 months ago
April 12, 2025
2 replies
342 views

Hola, me suscribí a una prueba gratuita de Acrobat Standar el 3 de Abril, y el dia 11 de abril me hicieron el debito a mi tarjeta. ese mismo dia quise cancelar la subscripción pero al entrar a mi cuenta no me aparece el plan, aparce la factura, pero no el plan o ninguna opcion de cancelación, Por favor necesito ayuda para cancelar antes del 25 de abril para recibir el reembolso. Y si estoy usando la cuenta correcta con el email correcto.

Shivangi_Gupta

Community Manager

Hi @alexaKGB,

We appreciate you reaching out. I checked the account associated with the email address you used to log in to Adobe community. There is no active trial or subscription linked with it.

Could you check if you received any email for subscription purchase? It will confirm if you signed in using the same email ID.

Looking forward to your response.

^Shivangi

A

alexaKGBAuthor

Participant

Hello, thank you, I checked and I did received a billing email, to the email of my account. I can see a receip from my account, but I dont see any plan either, I want to cancel it.

Shivangi_Gupta

Community Manager

Yes, this was the date of the payment

El pago de tu pedido en Adobe - Braintree ha sido confirmado. 😃

Pago vía Tarjeta de Débito.
Código <deleted by mod> del Pedido Adobe - Braintree

11/04/2025 | 10:18

And this is the day of the subscription

Número de pedido <deleted by mod>

Fecha del pedido 3 de abril de 2025

Acrobat Standard 7 día(s) de prueba gratuita

Suscripción
Plan anual de pago mensual

Thanks for confirming. As per these details, it has been more than 10days since the payment was made however your account does not show anything. Was the made for the same email address? I would recommend you to speak with our support team and discuss this in detail.

Since this is a public forum, I can not ask for more details here.

You can start a private chat session here: https://adobe.ly/3EkIsvL

^Shivangi

kglad

Community Expert

you have to fix payment problems before you can cancel. then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded