Cancelamento - devolução do dinheiro

[FILIPEMPDESIGN]

Comprei um plano em 12 Dez 2022, por um ano.

Agora, em 12 Dez 2023 foi cobrado mais um ano sem que eu tivesse subscrito.

Já fiz o cancelamento da minha subscrição.

No email que recebi da adobe acerca do cancelamento diz que o serviço será encerrado em 11-dezembro-2024.

Eu pretendo a restituição do dinheiro agora.

[Kanikas]

Hi there,

We're sorry for the inconvenience. I see that your Creative Cloud all apps plan is active until December'2024 and will not renew after that.If you wish to cancel it now, kindly get in touch with Adobe support team for help.

You may use link:https://helpx.adobe.com/contact.html

Hope this helps!

Thanks

Kanika

[FILIPEMPDESIGN]

I already cancel it.
I just whant my money back now.

[Peru Bob]

It can take 7-10 business days for a credit to be issued.

[kglad]

you should check your account to confirm the refund is being processed, https://account.adobe.com

[Shivangi_Gupta]

We checked and found the cancellation was done yesterday and it is in process. As @Peru Bob mentioned, it may take 7-10days for the refund to be credited.

Let us know if you have any questions.

Thanks,

Shivangi