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Cancelamento - devolução do dinheiro

New Here ,
Jan 04, 2024 Jan 04, 2024

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Comprei um plano em 12 Dez 2022, por um ano.

Agora, em 12 Dez 2023 foi cobrado mais um ano sem que eu tivesse subscrito.

Já fiz o cancelamento da minha subscrição.

No email que recebi da adobe acerca do cancelamento diz que o serviço será encerrado em 11-dezembro-2024.

Eu pretendo a restituição do dinheiro agora.

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Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

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Hi there,

We're sorry for the inconvenience. I see that your Creative Cloud all apps plan is active until December'2024 and will not renew after that.If you wish to cancel it now, kindly get in touch with Adobe support team for help.

You may use link:https://helpx.adobe.com/contact.html

 

Hope this helps!

 

Thanks

Kanika

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New Here ,
Jan 04, 2024 Jan 04, 2024

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I already cancel it.
I just whant my money back now.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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It can take 7-10 business days for a credit to be issued.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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you should check your account to confirm the refund is being processed, https://account.adobe.com

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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LATEST

We checked and found the cancellation was done yesterday and it is in process. As @Peru Bob mentioned, it may take 7-10days for the refund to be credited.

Let us know if you have any questions.

 

Thanks,

Shivangi

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