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Bom dia, eu usufrui dos dias grátis da Adobe Premiere, no entanto, antes desse período grátis acabar, fiz o cancelamento, pois não pretendia continuar a usufruir dos serviços do premiere, recebi um email a confirmar o pagamento, mas ainda assim foi-me retirado o dinheiro da conta
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Hi @beatriz_9477 you need to contact Adobe customer service. Nobody can't help you here for this kind of problem (and it is an InDesign user to user forum).
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This is a public forum with mostly other users, not Adobe support
Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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start with checking your account, https://account.adobe.com to see if a refund is being processed.
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Beatriz, thanks for posting about the status of your memberships and any associated refunds to this public discussion forum. I can confirm that you have successfully canceled both plans. Please see https://adobe.ly/4aguW7W for information about fees and refunds associated with the cancellation process. ^JW