Participant

Question

Cancelar la suscripción es imposible !! Alerta Estafa!

Forum|Forum|1 year ago
August 24, 2024
3 replies
1214 views

¡Buenos días a todos!

Tengo un problema con esta empresa que quiere seguir cobrando el plan que ya está dado de baja, con número de reclamo y mail de cancelación total. Hice todos los pasos posibles, incluso me comuniqué con asesor que me aseguró ya estaba todo finalizado y borrarían los datos de mi tarjeta. Anoche quisieron de nuevo cobrar la suscripción, con motivo de esta estafa tuve que deshabilitar mi tarjeta del banco, causando muchas contrariedades, ya que es la que utilizo en mis trámites y pagos diarios. Ya no sé que hacer. Que empresa poco seria, por favor alguien tiene el dato de adonde denunciar esta estafa?

Desde ya muchas gracias.

S

sergio_garcia9669

Participant

Bueno, son unos estafadores igualmente y usan prácticas inmorales como poner el plan anual como mensual por defecto, que es lo que me está pasando a mí. No os preocupéis, lo único que hace eso es que cuando nos vuelva a hacer falta el programa, decidamos irnos a otro que trate bien a los usuarios. Y si creen que no es un timo, ¿qué es la demanda que tienen en Estados Unidos por eso mismo?

K

karina_9694Author

Participant

Gracias por responder, yo había leído esta info y no la tomé en cuenta. Todos los días, incluso hasta anoche intentan cobrarme en la tarjeta, la tuve que dar de baja.

kglad

Community Expert

Yo acabo de caer en la estafa... estoy tratando de cancelar pero me aplican una sanción por terminación anticipada... es inmoral y es increible que les sancionen por ello.

@oscar_javier_2121

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

thatsmauri

Community Expert

There is no scam(ming).

When you sign up for an Adobe plan, you also agree to the 'Adobe Subscription and Cancellation Terms':

https://www.adobe.com/legal/subscription-terms.html

Depending on what plan you choose, there may be a cancellation fee involved:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let's, for example, say you have an annual plan (paid monthly) and decided to cancel way before the contract ends: you will need to pay 50% of the fee for the remaining months.

K

karina_9694Author

Participant

Eso lo comprendo, pero como dije está todo cancelado, incluso me devolvieron el último mes. El tema está terminado, cancelado con número de reclamo, mail de todo finiquitado. Todo fecha 22 de Agosto.

Si quieren seguir cobrando ¿ Que sería?

kglad

Community Expert

@karina_9694

check your account, https://account.adobe.com

does it show you have no subscriptions and no outstanding charges? if so, proceed to account removal*.

if not, contact adobe support** (again) and make sure the charges are refunded and your account is not going to be charged again. then proceed to account removal*.

========================================================================

*go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted. then check your account again to confirm it and your payment method have been removed.

=======================================================

**there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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