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Participant
April 2, 2021
Question

Cancelar mi plan

  • April 2, 2021
  • 2 replies
  • 185 views

Estoy tratando de cancelar mi plan desde hace ya más de 2 meses y me es imposible como puedo hacerlo?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 2, 2021

    [Moderator moved from Dreamweaver to Account, Payment & Plan.]

    =========

    Hi @Adrian5E80,

    READ ME FIRST!  Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

     

    There is a 50% early termination fee if you cancel before your 12th month of service.  To avoid penalty fees, wait until your 12th month to cancel.

     

    1. Switch to a different browser like desktop Chrome or Firefox that accepts cookies and does NOT have script blockers.  Log-in to your account below.  Click on Manage Plans > Cancel.
    https://account.adobe.com/plans
    2. If you still need help, scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    BenPleysier
    Community Expert
    Community Expert
    April 2, 2021

    Will this help https://helpx.adobe.com/manage-account/using/cancel-subscription.html?

     

    Unfortunately for you, this is a user to user forum and there is little that we can do to assist further.

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