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Participant
November 29, 2024
Question

CANCELAR PLAN YA

  • November 29, 2024
  • 1 reply
  • 125 views

Hello,

I signed up for a free trial with Adobe but was unable to cancel before the trial period ended. Despite trying to cancel multiple times within the trial window, I kept receiving messages that customer support was unavailable. I even attempted to contact someone, but the system always indicated that I was outside support hours.

Now, several months have passed, and I still haven’t been able to cancel. I was forced to pay for the first month because I couldn’t cancel in time, and even after that, the system wouldn’t allow me to terminate my subscription.

I am extremely frustrated and would like to close my account immediately. It’s impossible to get in touch with anyone for help, and I need this issue resolved. Please assist me in canceling my subscription and closing my account.

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1 reply

John T Smith
Community Expert
Community Expert
November 29, 2024

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730