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Stephanie29630291xe4p
Participant
April 28, 2023
Answered

Cancelar suscripción

  • April 28, 2023
  • 5 replies
  • 1815 views

Tengo problemas para cancelar mi suscripción, llevo varios días intentando y siempre me tira un error, hago todo el proceso pero me dice que he ingresado en una cuenta social y que tengo que iniciar sesión nuevamente, hago el procedimiento que me indica pero a la hora de colocar la contraseña me tira un error y ya no me deja continuar. De hecho tuve el problema que se me bloqueo mi cuenta temporalmente por intentar entrar en varias ocasiones. Escribí en atención al cliente pero no me pudieron solventar y solamente cerraron el chat. Espero que alguien me pueda ayudar, muchas gracias.

    Correct answer kglad

    here's help with social sign-in errors. https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html

     

    if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    5 replies

    A
    Anonymous
    April 3, 2025

    Cancelar assinatura 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2025

    @Americo_correia de Ol6482 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    F
    francisco_6471
    Participant
    November 20, 2024

    Lo siento mucho pero tengo que escribir que hay irresponsabilidad en atención al cliente que considero pretendo ser.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 20, 2024

    @francisco_6471 

     

    please don't post duplicate messages.

    D
    Danilo30024913g66k
    Participant
    May 23, 2023

    Não tô conseguindo cancelar minha assinatura

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2023

    @Danilo30024913g66k 

     

    why not?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 28, 2023

    here's help with social sign-in errors. https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html

     

    if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      R
      Community Manager
      Rashmi27002770wxveCommunity Manager
      Community Manager
      April 28, 2023

      HI there,

       

      We appreciate you writing in.

       

      We are extremely sorry that you are facing trouble while cancelling the subscription.

       

      Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

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