cancelar suscripción

[Maria jesus5E52]

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias 

[Bani Verma · Accepted solution]

Hi Maria, 

I have reviewed your Adobe ID (email address) you have utilized to post here, and found that you had one Creative Cloud individual (personal) subscription which is now cancelled and there is another subscription provided by your university. 

If you no longer want to use the Creative Cloud subscription given by your University, then please contact the Creative Cloud Administrator of your university for the same, click here to know how to contact the Admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html 

[Alice5F90]

A mi me pasa lo mismo.

Dime ya pudiste resolverlo?

Me puedes compartir como lo solucionaste por favor?

[francisco_6471]

Es evidente que la seriedad de ésta empresa se perdió, solo les interesa el cobro de sus productos 

[kglad]

@francisco_6471 

 you need help with something?of the

[Guest]

yo me contacte con un asistente online de eeuu aca dejo el link https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html vayan a donde dicen CONTACTENOS abajo de todo con un simbolo de auriculares y ahi intenten.

[gabrielal81785301]

Gracias, me salvaste, despues de más de una hora de chat intentando venderme otro plan me dieron la baja... Había intentado en español y nunca lo logré me mandaban de pagina en página... GRACIAS!!

[susan_2971]

Espero me vaya como a ti, y no me cobren penalización, como si la plata me sobrara.

[kglad]

@susan_2971 

did you check the subscription terms?

[LUZ5FE2]

DESEO SALIR DE LA SUSCRIPCION, POR FAVOR , QUE PROBLEMA HE TENIDO, YA NO QUIERO MAS SUSCRIPCIONES.  FAVOR DESBLOQUEARME, GRACIAS

[Susana294175451otg]

estoy en tu misma situación y necesito cancelar urgen

[kglad]

@Susana294175451otg 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[kglad]

<moved from enterprise and teams >

[gissel_2875]

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias 

[kglad]

@gissel_2875 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.