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Cancelar suscripción

New Here ,
Oct 06, 2023 Oct 06, 2023

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Hola,

Estoy intentando cancelar una suscripción y parece imposible, alguien me puede ayudar?

 

Muchas gracias!

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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assuming you do not have a teams and do not have an enterprise subscription,

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

<moved from enterprise&temas>

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