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A
alvaro_7096
Participant
August 12, 2024
Answered

CANCELAR SUSCRIPCION URGENTE

  • August 12, 2024
  • 4 replies
  • 2128 views

YA TENGO 4 AÑOS PAGANDO, ESTE 3 DE AGOSTO YA NO LO QUISE RENOVAR Y BLOQUEE MI TARJETA, PORQUE ME ES IMPOSIBLE ADMINISTRAR MI PLAN SI DEICE QUE DEBO UNA FACTURA, PERO NO LA DEBO PORQUE ES PAGO POR ADELANTADO Y NO LA QUIERO. LA UNICA MANERA APARENTEMENTE DE CANCELAR MI PLAN ES ACCEDIENDO A "ADMINISTRAR MI PLAN" PERO NO PUEDO INGRESAR PORQUE ME DICE HAY UNA FACTURA PENDIENTE, QUE ES LA DE ESTE AÑO, QUE NO VOY A RENOVAR! HEEEEEELP

    Correct answer kglad

    you should cancel your subscription before the renewal date.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    4 replies

    M
    maría_sandra_7792
    Participant
    May 25, 2025

    Quite mi aplicación y no di seguimiento a mi cta para no generar cobros 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2025

    @maría_sandra_7792 

     

    do you have a question?

    L
    Luis_Medina31
    Participant
    September 30, 2024

    Esto es MANIPULACIÓN en contra del consumidor, Adobe hace el proceso de cancelación lo más complejo posible para que se sigan haciendo cargos domiciliados, solicitaré ayuda en la PROFECO por que utilizo la ruta de cancelación que tiene Adobe pero ¿que creen? AUNQUE YA SE ME HICIERON EL CARGO DOMICILIADO, EL SISTEMA DETECTA QUE TENGO UN ADEUDO (CUANDO NO LO TENGO) Y NO SÉ PUEDE CANCELAR PORVEL MISMO ADEUDO. 

    Son mañosos, tengo que pedir ayuda a la Procuraduría Federal del Consumidor, por qué desde mi banco no me pueden ayudar, es una situación agenda a ellos, me dicen que tengo que cancelar directamente con Adobe y estos mañosos tienen bien blindado ese proceso. 

    Si a alguien más le pasó esto mismo, por favor, díganme cómo le hicieron para CANCELAR. Gracias.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2024

      @Luis_Medina31 

       

      read my post.

      A
      Anonymous
      October 4, 2024

      Hola! quisiera cancelar mi suscripcion, pero me quieren cobrar usd 99 por cancelación, por que?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 12, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from download and install">
      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      August 12, 2024

      you should cancel your subscription before the renewal date.

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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