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ChuckNorrisUSAF
ChuckNorrisUSAF
Participating Frequently
April 29, 2021
Answered

Cancelation Fee?? What’s the purpose.

  • April 29, 2021
  • 2 replies
  • 987 views

What is the point of a cancellation fee?   Seriously.  What does that extra $30 or $90 or whatever fee go towards?  The strain of the computer to run a code to acknowledge you want to opt out of your current monthly payment?   I don't even get a cancellation fee from my ISP and I use them more than I use Adobe software.  No one attempt to lecture me on terms and clicking in an agreement.  That "cancellation" doesn't affect the bottom line of the company.  As others have staged before, you're milking people.  It's not breaking a lease for an apartment.   It's just renting access to a program on a monthly basis.  You (Adobe) more than make up for it with other avenues of income.   

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I saw their response - it wasn't necessary to respond direct to them since you made it more imperative with your long detailed reply that you be heard over them.  As for your response, you decided to insert yourself into the conversation for the sake of wanting to be the "dad" in the room and lecture me.  Your view of me being disrespectful (or mean as you stated it) to the previous replies is a bit of a stretch as I only gave an observation that the tone of a reply gave off the impression as smug.  I didn't specificly say "you're smug or you're an ass, etc etc".  I'm now only enjoying this back and forth since you made the effort to jump into this fire and engage with me.  As with all social media platforms, maybe we just "keep scrolling" instead of inserting ourselves into something, which eventually derailed this whole topic.  

 

But seriously, Foreign Policy is an excellent discussion.       Enjoy your day kind sir


Chuck Norris, thank you for your feedback. If you decide to participate in the Adobe Community forums, please follow the Community Guidelines as listed at https://community.adobe.com/t5/using-the-community/bd-p/Using-the-Community?page=1&sort=latest_replies&filter=all.  I will be locking this discussion now due to your previous responses.

 

If you wish to access Creative Cloud services without a cancellation fee, please purchase a monthly plan. For more information on the cancellation process, see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html.   I reviewed the account you used to post to this public discussion forum, and there are no active plans listed.  If you need assistance with the cancellation process, please begin a secure chat session at https://helpx.adobe.com/contact.html.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 29, 2021

The yearly rate is a lower monthly rate than the month to month rate.

The cancellation fee is to account for that difference.

    ChuckNorrisUSAF
    ChuckNorrisUSAFAuthor
    Participating Frequently
    April 29, 2021

    I understand what you are saying, but my primary question is, "what is the purpose" of the cancelation fee.  Anyone can say, "it's there to make up the differnce of someone canceling early".  Ok yes, for the sake of being a buisness, yes, you're going to find every little thing to charge.  

     

    What purpose does it serve to charge a cancelation fee (that's usually more than what you're paying per month) within this type of buisness model.  The only thing the consumer is "renting (or leasing)" is a product key to access full features of an application and cloud service that they most likely never use.

     

    What does that cancelation fee make up for, other than the obvious?   I'm just honestly curious about this process since I was never in a yearly plan, then mysteriously I was in one and charged month to month, then got dinged for the difference.  I hadn't been on Creative Cloud for a handful of months and decided it was no longer a neccesary expense.

     

    *again, if you're going to come in and say "did you read the terms of service".... just keep scrolling.  That's such a crap and conceited reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 29, 2021
    quote

    I understand what you are saying, but my primary question is, "what is the purpose" of the cancelation fee. 


    By @ChuckNorrisUSAF

    If you take an annual subscription, Adobe can plan to get the revenue for at least for a year. So, they can hire people and invest in infrastructure, they can keep the cost of making business lower etc. It's common practice that if you engage for a year you get better prices than if you are just taking a subscription on the month.

     

    quote

    What does that cancelation fee make up for, other than the obvious?   I'm just honestly curious about this process since I was never in a yearly plan, then mysteriously I was in one and charged month to month, then got dinged for the difference.  I hadn't been on Creative Cloud for a handful of months and decided it was no longer a neccesary expense.


    By @ChuckNorrisUSAF

    The terms you agree on clearly say "Annual plan, paid monthly".

    That's the same with my rent (well the rent has a 3-month notice), my phone subscription, my internet subscription, utilities etc.

     

    But yes, people use this and prefer it over the monthly plan, as that one is more expensive ... on the month.

    ABAMBO | Hard- and Software Engineer | Photographer
      ChuckNorrisUSAF
      ChuckNorrisUSAFAuthor
      Participating Frequently
      April 29, 2021

      Blah grammar errors be damned.  *shrug* 

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