Canceling Lightroom Classic subscription

Question

I've been paying for a Lightroom Classic license for about two years. A few weeks ago, my Windows 10 hard drive died. Automatic repair didn't help. Windows won't start. I couldn't deactivate my old computer. I decided to build a newer computer with a new SSD.

I installed Windows 10 and Creative Cloud on my new computer. I log in with my email account, which I created two years earlier specifically for paying for my Adobe Lightroom license. However, the list of activated devices, plans, and payment history are empty.

Despite this, I'm still being charged for a plan I can't use. Please provide instructions on how to cancel or recover the serial number of the license I'm still paying for. If necessary, I can provide the debit card number used to make payments.

I'm waiting for a response; the situation is irritating.

PS. I'm not a native English speaker.

Jeffrey_A_Wright · Accepted Answer

I appreciate that, Andrzej. You will need to use https://adobe.ly/3J1MECX to locate the account that you are being charged under and that has the active subscription to Lightroom. ^JW

kglad · Answer

is this a lrc subscription?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded