Canceling subscription is some kind of a joke.

New Here ,
Jul 04, 2021 Jul 04, 2021

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I have never been so frustrated like i am with Adobe.I have Lightroom on my iphone for many years and never had problems with it.On April I got a subscription for my mac used it for month and i wasnt satisfied with it and wanted to cancel subscription plan.Now i sit here 3 months trying to cancel a subscription and there is no cancel subscription button, been trying to contact them, nothing.Adobe charged me money for a three months already for a program i havent even used in three months.Now it seems like i have to pay for fee as well.I lost 3 months worth of money for absolutely nothing.One month payment is 11,99 Euro - three months 35,97 eur plus fee 47,96 eur for canceling subscription.

It seems like they do it on purpose..Sick

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Account management , Billing

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Hello @Annely0101,

Sorry for the trouble you faced. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
Also, do contact support they will help you in case you still can't see the cancel button. Do let them know that you were stuck for three months due to this problem, they might waive off the cancellation fee if any that might be applicable.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Thank you very much, it's seems to work this time, contacted them and they canceled it by themself.

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