Cancellation - Addl charges

[sherrie_2915]

I am trying to reach someone at Adobe about the recent charges to my account.  I have attempted to cancel this service however my account says no paid subscription yet my card is being debited $29.99. I need to get this stopped.

[kglad]

start here to find the account being billed, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

then check that account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[sherrie_2915]

Thank you. I used the link and it shows the charge, however I am not seeing any subscriptions.

ver there is no plan currently enrolled.

[kglad]

did you use a different account where the account name is redacted?

[Shivangi_Gupta]

Hi @sherrie_2915,

Thanks for reaching out.

As per your account there is no active subscription associated with this email address. Did you speak with your bank about this transaction?

Let us know.

^Shivangi