cancellation after trial

[userr_0429]

hello i've bought the free trial and used it for a week but because of my surgery i wasn't able to cancel it after 7th day and my subscription asks me to pay for a whole month. i havent bought the full month yet and it will be my first monthly purchase after trial if i pay but i won't be able to use it this month because of my health issues and what i want to ask is do i have to pay the cancellation fee after buying for the monthly subscription and cancelling right after? i don't want to pay the cancellation fee and i want a refund after i pay for the month. it says if i don't make any move my account will be suspended and i have read somewhere that getting suspended means i have to pay more fees? is it true i don't really know please enlight me on this topic because i wont be able to use it anyway. by the way it has been more than 14 days since my trial ended.

[John T Smith · Accepted solution]

If you did not cancel in time you now have a subscription, and there is a fee of 1/2 of the remaining time if you cancel before the year is finished

Contact support and explain your reason, you MAY be allowed to cancel with no fee

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[Shivangi_Gupta · Accepted solution]

Dear tuğba_0429,

Thank you for reaching out to us, and I’m truly sorry to hear about your recent surgery. I understand that this must have been a challenging time for you, and we genuinely empathize with your situation.

Unfortunately, as the trial period for Adobe applications is limited to 7 days, and since it has been more than a month, we’re unable to offer a refund for the charges incurred. However, we want to ensure you have the support you need during this time. I recommend reaching out to our customer support team, who will be happy to review your account and discuss any possible options that might be available.

You can contact them here: https://adobe.ly/3MCTe0Z

We truly value your understanding, and we’re here to help in any way we can.

Wishing you a speedy recovery,

^SG