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hello i've bought the free trial and used it for a week but because of my surgery i wasn't able to cancel it after 7th day and my subscription asks me to pay for a whole month. i havent bought the full month yet and it will be my first monthly purchase after trial if i pay but i won't be able to use it this month because of my health issues and what i want to ask is do i have to pay the cancellation fee after buying for the monthly subscription and cancelling right after? i don't want to pay the cancellation fee and i want a refund after i pay for the month. it says if i don't make any move my account will be suspended and i have read somewhere that getting suspended means i have to pay more fees? is it true i don't really know please enlight me on this topic because i wont be able to use it anyway. by the way it has been more than 14 days since my trial ended.
If you did not cancel in time you now have a subscription, and there is a fee of 1/2 of the remaining time if you cancel before the year is finished
Contact support and explain your reason, you MAY be allowed to cancel with no fee
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long be
Dear tuÄŸba_0429,
Thank you for reaching out to us, and I’m truly sorry to hear about your recent surgery. I understand that this must have been a challenging time for you, and we genuinely empathize with your situation.
Unfortunately, as the trial period for Adobe applications is limited to 7 days, and since it has been more than a month, we’re unable to offer a refund for the charges incurred. However, we want to ensure you have the support you need during this time. I recommend reaching out to
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If you did not cancel in time you now have a subscription, and there is a fee of 1/2 of the remaining time if you cancel before the year is finished
Contact support and explain your reason, you MAY be allowed to cancel with no fee
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
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This will NOT work if you are using a VPN
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Dear tuÄŸba_0429,
Thank you for reaching out to us, and I’m truly sorry to hear about your recent surgery. I understand that this must have been a challenging time for you, and we genuinely empathize with your situation.
Unfortunately, as the trial period for Adobe applications is limited to 7 days, and since it has been more than a month, we’re unable to offer a refund for the charges incurred. However, we want to ensure you have the support you need during this time. I recommend reaching out to our customer support team, who will be happy to review your account and discuss any possible options that might be available.
You can contact them here: https://adobe.ly/3MCTe0Z
We truly value your understanding, and we’re here to help in any way we can.
Wishing you a speedy recovery,
^SG