• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

cancellation after trial

New Here ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

hello i've bought the free trial and used it for a week but because of my surgery i wasn't able to cancel it after 7th day and my subscription asks me to pay for a whole month. i havent bought the full month yet and it will be my first monthly purchase after trial if i pay but i won't be able to use it this month because of my health issues and what i want to ask is do i have to pay the cancellation fee after buying for the monthly subscription and cancelling right after? i don't want to pay the cancellation fee and i want a refund after i pay for the month. it says if i don't make any move my account will be suspended and i have read somewhere that getting suspended means i have to pay more fees? is it true i don't really know please enlight me on this topic because i wont be able to use it anyway. by the way it has been more than 14 days since my trial ended.

TOPICS
Account management , Billing

Views

156

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Sep 05, 2024 Sep 05, 2024

If you did not cancel in time you now have a subscription, and there is a fee of 1/2 of the remaining time if you cancel before the year is finished

 

Contact support and explain your reason, you MAY be allowed to cancel with no fee

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long be

...

Votes

Translate

Translate
Adobe Employee , Sep 06, 2024 Sep 06, 2024

Dear tuÄŸba_0429,

Thank you for reaching out to us, and I’m truly sorry to hear about your recent surgery. I understand that this must have been a challenging time for you, and we genuinely empathize with your situation.

Unfortunately, as the trial period for Adobe applications is limited to 7 days, and since it has been more than a month, we’re unable to offer a refund for the charges incurred. However, we want to ensure you have the support you need during this time. I recommend reaching out to

...

Votes

Translate

Translate
Community Expert ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

If you did not cancel in time you now have a subscription, and there is a fee of 1/2 of the remaining time if you cancel before the year is finished

 

Contact support and explain your reason, you MAY be allowed to cancel with no fee

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 06, 2024 Sep 06, 2024

Copy link to clipboard

Copied

LATEST

Dear tuÄŸba_0429,

Thank you for reaching out to us, and I’m truly sorry to hear about your recent surgery. I understand that this must have been a challenging time for you, and we genuinely empathize with your situation.

Unfortunately, as the trial period for Adobe applications is limited to 7 days, and since it has been more than a month, we’re unable to offer a refund for the charges incurred. However, we want to ensure you have the support you need during this time. I recommend reaching out to our customer support team, who will be happy to review your account and discuss any possible options that might be available.

You can contact them here: https://adobe.ly/3MCTe0Z

 

We truly value your understanding, and we’re here to help in any way we can.

Wishing you a speedy recovery,

^SG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines