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Cancellation and refund

New Here ,
Oct 28, 2023 Oct 28, 2023

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Dear Adobe,

I cancelled my plan number: 

AE01740900013CQA . It will 9.99$ 

But then you deducted an amount 34.97$ 

So please cancel the discount and return the amount.

IMG_7793.png

IMG_7792.png

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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We can't do anything for that here on this forum. Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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When you cancel past the initial 14 days you pay one half of the remaining time as a fee

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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you have/had 2 subscriptions. did you cancel both?

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Yousef, thanks for your question about the fees charged to your account. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session so that any fees or charges can be discussed, as suggested by PeruBob and Kglad.

 

I am showing that you have successfully canceled both plans.

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