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Cancellation and refund

New Here ,
Nov 13, 2023 Nov 13, 2023

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Hi,

 

I only needed to use adobe for one day so did the trial but now it's saying I am signed up for the annual program and it's charging me 30 a month and won't let me cancel unless I pay a large amount.

can you please help me get the charges refunded and it cancelled?

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @Amy33087586eej7,

We appreciate you contacting us. We checked and found that you have Adobe's subscription from last 3 months. The free trial lasts for 7 days. In case you forget to cancel the trial, you are entitled to get the refund within next 7days.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi 

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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you should have payed attention when starting that trial. what you're seeing now was stated and agreed to, by you.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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Hi @Amy33087586eej7,

We appreciate you contacting us. We checked and found that you have Adobe's subscription from last 3 months. The free trial lasts for 7 days. In case you forget to cancel the trial, you are entitled to get the refund within next 7days.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi 

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New Here ,
Nov 15, 2023 Nov 15, 2023

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Thank you!

Are you able to do this for me from your end?It's not letting me do it saying I have to pay the whole year subscription to cancel it 

 

thank you 

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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LATEST

@Amy33087586eej7 

 

you can cancel with penalty which is 1/2 the cost of the remaining subscription (or ~4 months).  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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