Cancellation failed

[camilla_2143]

• I cancelled my prescription before trial ended and got a e-mail with confirmation but I just noticed that montly payment still had been done for two months. What do I do? Who should I container?

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[Shivangi_Gupta]

Hi camilla_2143,

We appreciate you reaching out. As per your account details, you have an active plan for Adobe Acrobat Pro. This is the reason you are seeing those charges. 

You can follow the link shared by the expert above to know more about your account details.

You can cancel your plan as mentioned in this article: https://adobe.ly/4oxoEXB

Before proceeding, please check this article to know about the subscription terms: https://adobe.ly/43ucbLX

Let me know if you have any questions.

^Shivangi

[camilla_2143]

My issue has been solved via Adobe Help Center, thank you.