cancellation fee after 12 month period

New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

my account subscription is over 12 months old and i'm still being charged a cancellation fee of $150 australian, i will not being paying this fee as i have to cancel because i can't afford the subscription let alone 3 months worth of extra payments. can some one please contact me to rectify this thank you.

TOPICS
Account management , Billing

Views

47

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Feb 07, 2022 Feb 07, 2022
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. CHAT: Click the following to contact Adobe customer support staff for help: https://helpx.adobe.com/contact/support.html You must be signed in wi...

Likes

Translate

Translate
Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

LATEST

Thank you, it was very helpful

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

You must cancel during your 12th month, before your subscription renews... if you did not cancel, and your subscription automatically renewed, you need to do what LinSims said and ask support to help

 

>can some one please contact me to rectify this

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines