Skip to main content
K
Karen33390536m4zp
Participant
November 4, 2023
Question

Cancellation Fee

  • November 4, 2023
  • 1 reply
  • 275 views

My subscription ends in 3 days and I would still be charged an early cancellation fee of $10.00 if I cancel my subscription today. When can I cancel without a fee?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    if you have an annual subscription paid monthly, tou can cancel anytime after your 12th payment is received by adobe.  eg, if your subscription ends in 3 days, your last payment should have been received 2+ weeks ago.

     

    can you explain?

    K
    Karen33390536m4zpAuthor
    Participant
    November 4, 2023

    I just went to cancel it and it still says I will be charged a $10 cancellation fee.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    contact adobe support to clarify. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices