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Participant
November 4, 2023
Question

Cancellation Fee

  • November 4, 2023
  • 1 reply
  • 275 views

My subscription ends in 3 days and I would still be charged an early cancellation fee of $10.00 if I cancel my subscription today. When can I cancel without a fee?

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1 reply

kglad
Community Expert
Community Expert
November 4, 2023

if you have an annual subscription paid monthly, tou can cancel anytime after your 12th payment is received by adobe.  eg, if your subscription ends in 3 days, your last payment should have been received 2+ weeks ago.

 

can you explain?

Participant
November 4, 2023

I just went to cancel it and it still says I will be charged a $10 cancellation fee.

kglad
Community Expert
Community Expert
November 4, 2023

contact adobe support to clarify. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.