Cancellation fee

Question

Hi, I got the adobe creative cloud plan during the black friday deal because I was unaware of the student plan I could have gotten, after discovering this I attempted to switch the plan to it, however it was not an option on any of the selection lists, meaning that I had to create a whole new account in order to access this plan, however this also meant I got given the early cancellation fee as a result, I have evidence that this was the case as I had my college email as my secondary email on the account I initially got the plan on and this only occurred due to no option to switch into this plan on my original account, is there anyway I can communicate this to adobe in order to avoid this early cancellation fee?

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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