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Cancellation fee

New Here ,
Sep 06, 2022 Sep 06, 2022

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Been subscribing since July 2020. I now want to cancel my plan, and I can't without paying a ridiculus fee. My one year subscription should be over by now? I also dislike the fact that I cannot talk to an actual person..

 

in my area I can only reach a virtual assistant. 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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A subscription AUTOMATICALLY renews if you do not cancel during the final month of your annual contract

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Annual means 12 months of service.   To avoid early cancellation fees, wait until your 12th month of service to cancel, before it auto renews for another year.  Or bite the bullet and pay a 50% penalty fee.  Your choice.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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LATEST
quote

in my area I can only reach a virtual assistant. 


By @siriainnsdirl

After having collected information about your troubles, the virtual assistant should forward you to an agent. Depending on the language, the chat may be open only during office hours. The English-speaking chat is open 7/7 and 24/24.

 

Telephone: Use the link as provided by @John T Smith.

ABAMBO | Hard- and Software Engineer | Photographer

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