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Cancellation Fee

New Here ,
Nov 04, 2023 Nov 04, 2023

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My subscription ends in 3 days and I would still be charged an early cancellation fee of $10.00 if I cancel my subscription today. When can I cancel without a fee?

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Account management , Billing

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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if you have an annual subscription paid monthly, tou can cancel anytime after your 12th payment is received by adobe.  eg, if your subscription ends in 3 days, your last payment should have been received 2+ weeks ago.

 

can you explain?

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New Here ,
Nov 04, 2023 Nov 04, 2023

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I just went to cancel it and it still says I will be charged a $10 cancellation fee.

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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contact adobe support to clarify. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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