Cancellation Fee

[syd5050]

Don't know where to leave a review so I'm leaving one here.

I wanted to get Adobe for a month to just test it out and see if I liked it but by the end of the month I wanted to cancel It but then was given a $99 early cancelation fee. Just because I didn't use this for a year I'm now being charged. This is beyond stupid seeing as I just wanted to test It out. Adobe is a money-hungry company that is way overpriced and I'm beyond livid. I'm a poor college student trying to get by and simply can't afford to deal with this. beyond disappointed...

[Rene Andritsch]

You probably went for the Annual Subscription paid monthly, which is for a month the cheapest option. But it clearly states that if cancelled early that there applies a fee.

Also there is a help article clearly outlining how the Creative Cloud subscription terms and refund policies work: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

The regular free test period for Adobe apps is 7 days and if you only want to pay for 1 month and then cancel without any fees being applied you have to choose the monthly payment. with this option you can cancel at any time – no fees applied. But of course it means you pay a higher monthly price.

[Jeffrey_A_Wright · Accepted solution]

@syd5050 sorry for any confusion; I can confirm that you have completed the cancellation process. You can find complete details about the timeline for cancellation charges at https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html. Student and Teacher plans are typically annual plans due to the hefty discount that is provided.

You can find more information on the education discount available directly from Adobe at https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html.

I recommend contacting your educational institution to see if they offer a plan for access to Adobe software and services. It may already be included as part of your tuition; if not, they may have a more flexible package to meet their students' needs.

[marc_4725]

Why didn't you read the 'terms and conditions' when you signed up for the free trials?

Of course, you will legally owed to Adobe company for the fines if you are terminating the contract early. Hopefully you've learned a lesson here. You gotta be responsible for your own behavior, bro!

[kglad]

ie, opt for the monthly plan if you think there's a fair chance you'll want to cancel at the end of that month and be unable to make that decision at the end of your trial+1 week (when you can cancel the annual plan and get a refund).

[Sasha.]

same thing... I got Adobe for one documnet and they charged me $142 (Annual membership).. i'm so mad. 

[kglad]

@Sasha. 

did you cancel at the end of your trial?

[Sasha.]

No, I didn't. 

[kglad]

@Sasha.  

do you want to cancel?

[Guest]

Hey, I'm going through the same thing. Did you resolve the issue? 

[Sasha.]

Nope, not yet.

probably will have to pay $142 😞