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Cancellation Fees - Absurd

Explorer ,
Apr 28, 2024 Apr 28, 2024

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Hello,

 

I have been a adobe member since 2017 and want to cancel my annual monthly plan. When is the best time to cancel to avoid paying the hefty fee. Absolutely ridiculous that it even comes with a cancellation fee, so would apprecaite any help to make this as little as possible given how much I have already spent over my time. 

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Account management , Billing

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi there, We are here to help you. In case you wish to cancel your Adobe subscription without the cancellation fee, I would suggest you to cancel it right before the renewal date of the next contract. Cancel your subscription in the 11th month so that you don't have to pay any fee. 

 

Let us know if you have any other questions. 

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Adobe Express is an all-in-one app for fast and easy, content creation with Adobe Firefly built in. Learn more about Express- https://adobe.ly/3JFvdow

 


^KS

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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before setting a reminder to heed the above, appeal to adobe support. they may be sympathetic.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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