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cancellation fees

New Here ,
Feb 27, 2024 Feb 27, 2024

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To whom it concerns,

 

I had Adobe Audition and Prem Pro, but my mother had taken very ill so I couldn't access my computer and cancel before the free subscription ended. I did later pay the oustanding fees, but I really feel I shouldn't have had to pay this outrageous cancellation fees of around 200£. Considering I did not use the softwares and had a family emergency, I kindly ask you refund the cancellation fees. 

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi,

Apologies for what you have been through. I hope things are better now. I reviewed the account you used to post here and found you have an individual subscription.  I will be moving this thread to the Account, Payment and Plan Community for further assistance.

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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you can contact adobe via x and plead your case.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Hi @Emilio33865358ipsd,

We understand your situation. As per your account info, the subscription has already been cancelled after 3 months and 11 days. 

Adobe offers complete refund if cancellation is done within 14days.

Did you contact the support team when you chose to cancel?

Regards,

Shivangi 

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