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CANCELLATION FRAUD?

New Here ,
Sep 02, 2022 Sep 02, 2022

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HelloAdobe

Hello community

 

Thed 8th of August I have subscribed a fre subscription to test the Adobe products.

Not having found what I was searching for in terms of functionalities I cancelled my subscription immediately.

I got the message on the screen that subscription was cancelled but none email was received.

Than I got the first monthly invoice of 18,xx euros.

I oaied and today I discovered to hae suvscribed a full year subscription paln.

I than decided to cancel my plan and I got a surpise to be invoiced by 100 euros for leaving the plan early.

I found this quite criminale and illegal becuase just after subscribing the free plan I simply cancelled it almost immediately.

I would like to know what happen ad why I have t pay for a subscription that I have cancelled.

Than I will be happy to know if others fromhis community got into he same problems.

PS: I considered Adobe a serious company, now i doubt it is anymore!

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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Hi Marina Domeni259333121ahm,

please note that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance instead:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

 

contactadobeicon.png

Best regards,
Maurice

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