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Cancellation Not Working

New Here ,
May 06, 2024 May 06, 2024

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I'm be been trying for weeks to cancel my plan. 

I get error messages every time I go through the portal, and even when I try to change my plan, I get an error message to say it hasn't worked. 

I've now been charged over £100 and no replies to any emails, with the 'talk to real people' cheat option cleary being a bot, which just sends me back to the cancellation page which doesn't work. 

I'm at my wits end with this and out of ideas short of starting legal action. 

How do I get this cancelled?

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Account management , Billing

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Community Expert ,
May 06, 2024 May 06, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
May 06, 2024 May 06, 2024

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Stuart, I apologize for any problems you encountered with managing your membership. I see that you were able to follow Kglad's suggestions and contacted our support team. Please bookmark https://adobe.ly/4aVQNB7 if you need to make any updates to support case ADB-34390279-N2Y7. Thanks! ^JW

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