Cancellation of free trial

Question

Hi, I've been trying to cancel my free trial/delete my account but it won't work because the system already charged me a one month subscription. I only use my account once on the day I registered for the free trial. Its just 13 days since then. What should I do? I don't have any money to pay for the fee.

John T Smith · Answer

You need to cancel BEFORE the end of the trial period, now you need to ask for a fee waiver

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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