I have a question about my account. Every month my account is charged for Creative Cloud even though I have not subscribed to any service.
Is it possible to trace if I give you all the payment details, how is it possible that I am being charged, who inserted my card to you and also what option do I have to be able to cancel it.
Please contact me, there is no other way to reach you.
Thank you very much in advance and I hope we can resolve the situation together.
Please get in touch with Adobe support to sort this out. Do note that Adobe would not contact you so if you get a correspondence from someone regarding this be very careful. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
Thank you for wrting to us.
We have checked your account and we see that you do not have any active subscription under the email address associated with the community. If you are being charged you may want to contact your bank and report about the charges.
Also, please check if you may have signed up with Adobe using an alternate email address. In case you have one, please check with any of your family members if they have have purchased any plan using your account. If not, then again contact your bank.
For future reference, please follow the link below which has the steps on how to cancel a subscription.
Also, learn how to view your billing history in your Adobe account and find your invoice.
Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.
Hope the information was helpful to you. Please let me know if you have any further questions.