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Cancellation of month to month

New Here ,
Sep 24, 2023 Sep 24, 2023

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Hi,

If I sign up for the month to month Photoshop subscrition, and I decide to cancel after the two week cancellation period, will I just be billed for the remainder of the month or will I have to pay a fee? I know there's a fee for cancelling the yearly subscription.

Thanks for any info,

Mel

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correct answers 2 Correct answers

Community Expert , Sep 24, 2023 Sep 24, 2023

@Melina15A7 

 

See the cancellation terms for month-to-month here (first section):

https://www.adobe.com/legal/subscription-terms.html

 

"You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period."

 

(Hint: cancel before the two weeks!

...

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Community Expert , Sep 25, 2023 Sep 25, 2023

First, make sure you have the Photoshop (only) plan and not the Photography plan. In the USA at least, the Photography (edit) plan does not have a monthly plan. 

 

Assuming you have the Photoshop plan, make sure you have the Monthly plan and not the Yearly plan paid monthly.

 

Assuming you have the Monthly plan, you can cancel and only be charged for the current month. (The Yearly plan has a penalty for cancelling before the year is up.)

 

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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@Melina15A7 

 

See the cancellation terms for month-to-month here (first section):

https://www.adobe.com/legal/subscription-terms.html

 

"You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period."

 

(Hint: cancel before the two weeks!)

 

janee_0-1695597656322.png

 

 

Jane

 

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New Here ,
Sep 25, 2023 Sep 25, 2023

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Ah, that's actually good news. The terms that I had read said, "...until
the end of the contract.." or something like that. It didn't say "end of
the month" so I was afraid that I would be billed for the whole year (which
would defeat the purpose of a month-to-month agreement) or get a fee. OK,
great, thanks 🙂

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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if you have any doubts about whether you can cancel any time (which is explicitly stated) in monthly subscriptions, contact adobe support before purchasing, or copy and paste here a screenshot of the plan you're about to choose.

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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 @Melina15A7 wrote: "If I sign up for the month to month Photoshop subscrition..."

 

You have not signed up yet, is that correct?
     There is a difference between month-to-month and annual, paid monthly. See the screenshot in my first post. The link in that post also describes the subscription terms for each plan in detail.

 

Jane

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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First, make sure you have the Photoshop (only) plan and not the Photography plan. In the USA at least, the Photography (edit) plan does not have a monthly plan. 

 

Assuming you have the Photoshop plan, make sure you have the Monthly plan and not the Yearly plan paid monthly.

 

Assuming you have the Monthly plan, you can cancel and only be charged for the current month. (The Yearly plan has a penalty for cancelling before the year is up.)

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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quote

In the USA at least, the Photoshop plan does not have a monthly plan. ...

Assuming you have the Photoshop plan, make sure you have the Monthly plan

By @Creamer Training

 

David, I'm pretty sure you were typing too fast (as we all do on occasion) and made a typo here? 🙂

 

Jane

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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Thanks, Jane. Although I don't have to be typing fast to make a typo!

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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You're welcome, David, I've made them too!

Jane

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