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Cancellation of month to month

Forum|Forum|2 years ago
September 24, 2023
2 replies
1448 views

Hi,

If I sign up for the month to month Photoshop subscrition, and I decide to cancel after the two week cancellation period, will I just be billed for the remainder of the month or will I have to pay a fee? I know there's a fee for cancelling the yearly subscription.

Thanks for any info,

Mel

macOS

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Correct answer Dave Creamer of IDEAS

First, make sure you have the Photoshop (only) plan and not the Photography plan. In the USA at least, the Photography (edit) plan does not have a monthly plan.

Assuming you have the Photoshop plan, make sure you have the Monthly plan and not the Yearly plan paid monthly.

Assuming you have the Monthly plan, you can cancel and only be charged for the current month. (The Yearly plan has a penalty for cancelling before the year is up.)

Dave Creamer of IDEAS

Correct answer

Community Expert

First, make sure you have the Photoshop (only) plan and not the Photography plan. In the USA at least, the Photography (edit) plan does not have a monthly plan.

Assuming you have the Photoshop plan, make sure you have the Monthly plan and not the Yearly plan paid monthly.

Assuming you have the Monthly plan, you can cancel and only be charged for the current month. (The Yearly plan has a penalty for cancelling before the year is up.)

David Creamer: Community Expert (ACI and ACE 1995-2023)

jane-e

Community Expert

In the USA at least, the Photoshop plan does not have a monthly plan. ...

Assuming you have the Photoshop plan, make sure you have the Monthly plan
By @Dave Creamer of IDEAS

David, I'm pretty sure you were typing too fast (as we all do on occasion) and made a typo here? 🙂

Jane

Dave Creamer of IDEAS

Community Expert

Thanks, Jane. Although I don't have to be typing fast to make a typo!

David Creamer: Community Expert (ACI and ACE 1995-2023)

jane-e

Community Expert

@Melina15A7

See the cancellation terms for month-to-month here (first section):

https://www.adobe.com/legal/subscription-terms.html

"You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period."

(Hint: cancel before the two weeks!)

Jane

M

Melina15A7Author

Participant

Ah, that's actually good news. The terms that I had read said, "...until
the end of the contract.." or something like that. It didn't say "end of
the month" so I was afraid that I would be billed for the whole year (which
would defeat the purpose of a month-to-month agreement) or get a fee. OK,
great, thanks 🙂

kglad

Community Expert

if you have any doubts about whether you can cancel any time (which is explicitly stated) in monthly subscriptions, contact adobe support before purchasing, or copy and paste here a screenshot of the plan you're about to choose.

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