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cancellation of my annual subscription

Nov 22, 2022 Nov 22, 2022

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Dear,

for the last 6 months I am trying to cancel my annual subscription with no success as I was being charged a penalty fee. I now try to cancel it as 1 year has past but apparently a new invoice has been sent out and I no longer have the possibility to cancel as long as the invoice is not paied.

I am quit angry, almost furious on this practices, and very dissapointed by this situation.

I want this subscription cancelled and I will not pay for this invoice I didn't ask for and I will definitly NOT PAY for something I don't use anymore.

Thank you in advance for your solution.

 

kind regards

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Nov 22, 2022 Nov 22, 2022

This is a user to user forum, and we don't have access to your account. Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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This is a user to user forum, and we don't have access to your account. Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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