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Cancellation of plan

New Here ,
Apr 22, 2023 Apr 22, 2023

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Dear all,

 

It is about to finish my free trial Adobe Illustrator plan and I would like to cancel it. The problem is that I cannot find the way to do it.

 

How can I proceed?

 

Thank you very much.

 

Kind regards

 

Alejandro

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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Please check out:

https://helpx.adobe.com/manage-account.html 

 

if the above doesn't help you find a cancel option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Is there an email address for anyone at Adobe?   I do not want to talk to the "bot" or anyone on the phone.  I am tired of arguing with them about cancelling something I did not order.   Ugh...so frustrating.  

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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@Cheryl Bloom wrote:

  I do not want to talk to the "bot" or anyone on the phone.


 

There is no email address,

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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@Cheryl Bloom 

 

there are manned email addresses, but you can't initiate contact with adobe via email (that will be answered).  again, you must use one of the 3 listed methods to initiate contact.

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