cancellation of subscription that was never used

[???_??_4305]

Good day!

I wanted to get a free trial of Adobe pdf and filled my visa card details. But payment was declined because of the long-non-use of the card. Nevertheless the system billed me for one moth. Now I cannot cancel the subscription until the card problem is solved. I havent used Adobe programme a single day. I just want to camcel it and not pay anything, because it was inaccessible to me. What should I do?

Sincerely,

unhappy subscriber

[???_??_4305]

I ask Shivangi Gupta to give his opinion on how to cancel the subscription
without paying an early termination fee. Here is my explanation in the form
of an official letter.


Dear Adobe Support,

I am writing to request the cancellation of my Adobe subscription *without
an early termination fee*, and a refund of the recent payment.

Here is the situation:

- I initially attempted to start a free trial, but due to a declined
payment by my bank, I never received access to the trial period or the
software.
- Despite this, a subscription was created on my account and monthly
charges were scheduled.
- Recently, in order to resolve the issue, I paid the outstanding
invoice. However, I still had not received proper access to the trial as
originally promised.
- Now, when I try to cancel, I am being asked to pay an early
termination fee.

I believe this is not correct, because the free trial was never provided,
and the subscription was activated without me being able to use the
service. Under these circumstances, I kindly request:

1. Immediate cancellation of my subscription.
2. Waiver of the early termination fee.
3. Refund of the last charge, since no service was properly delivered.

I hope Adobe will resolve this issue fairly, given that I never received
the initial service I signed up for.

Thank you for your understanding and support.
Best regards,
Oleg Muzhdabaev

[kglad]

i went to sleep.  i'm now awake and i did warn you:

"make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html"

[kglad]

yes, you must solve this.  posting here can get you advice, but it's up to you to act.

[???_??_4305]

We have no obligations to each other. I didnt give you anything at all and
you didnt give me anything at all. Can you let me go?

[kglad]

it's not my decision.

[Peru Bob]

@???_??_4305 

kglad  is not an Adobe employee.  

Like myself, he is a volunteer on this forum, and can't access your account.