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Cancellation of Subscription

New Here ,
Jul 18, 2021 Jul 18, 2021

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Hi there,

 

I just received the mail of a cancellation of my subscription for my Creative Cloud, although i paid for it a few weeks ago. Back then I received a mail about the confirmation of the renewal of the subscription. The deadline for my bachelor thesis is tomorrow, and I really relied on PS and ID so this is the worst time to happen.

I tried many things, for instance tried to update my payment information, but its never possible, cause the site is cancelling and many errors always. Very dissapointet of this stuff. One possible error is I paid with my Bank account, my IBAN, but I cannot take this payment option. Maybe Adobe cannot connect those two.

 

Hope anyone can help, all the stuff I already read didn't.

Thanks

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Activation, Creative Cloud

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Hi Christian,

please be aware that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

 

contactadobeicon.png

Best Regards,
Maurice

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