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CANCELLATION OF SUSCRIPTION

New Here ,
Mar 19, 2024 Mar 19, 2024

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I want to cancel my subscription, is there an email for support that I can do this with?They have been charging me for 3 months without using it, please

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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There is no e-mail support. You are not getting charged for using the service, but for being subscribed. Are you a Creative Cloud for Teams user (you posted in the Enterprise and Teams forum)? Use the admin console to contact Adobe support. Normally you have an annual contract, however.

 

If you are an individual user, go to https://account.adobe.com/plans and push the Manage plan button. You can cancel from there. fees may apply, if you have an annual contract.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi @mabel36182826w7e0 ,

 

I have reviewed the account you used to post here and found that you are currently subscribed to an Adobe Acrobat Individual Plan. This is the Enterprise and Teams community. Would be moving your post to the Account, Payment, and Plan community for further assistance. 

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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