Cancellation plan

New Here ,
May 24, 2022 May 24, 2022

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Hello, 

I tried to cancel my plan before it will continue for another year. It's an annual plan, paid monthly. Ι followed the procedure of  cancellation and for one day it seemed ok and the system had the sign "No plan". Today again it shows me i have the plan i canceled. I try to cancel it again now and it has fee 250 euro because the plan already started. What can i do? And why this happened? And at the end, i saw at the cancellation terms that if you cancel within first 14 days you get a full refund.

Thank you!

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Account management , Billing

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Hi,

 

Since you wish to Cancel your Subscription, please  refer to the following help article : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

You may as well contact Adobe Cancellation Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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the first link above won't help you in this situation.  you need to contact support asap following the above steps, or using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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