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Participant
April 10, 2023
Question

Cancellation problem - Locate and cancel hidden billing plans

  • April 10, 2023
  • 1 reply
  • 158 views

I received an email with a reminder for a monthly re-billing on my account, however - when I entered my account - there were no products or billing plans. 

Weird 

 

Do you know how to locate and cancel "hidden" billing plans? 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
April 10, 2023

if you have an individual subscription, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

 

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