Cancellation problem

[rui224732182fhc]

I cancelled the plan on December last year (2021) and for some reason it didn't seem to go through. It just drew another Monthly payment yesterday despite me thinking it already was cancelled. I had to go again and cancel and this time it said the cancellation went through. However, immediately after it drew another €24.99 from my account which I presume is the cancellation fee. If it is, then can I get my money from this month back because it was taken without me knowing that the last cancellation didn't go through properly?

[kglad]

these are user-to-user forums.  you need help from an adobe rep.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Nancy OShea]

If you cancelled, you should have received a confirmation email.  Check your spam folder.