Cancellation problem

New Here ,
Jan 03, 2022 Jan 03, 2022

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I cancelled the plan on December last year (2021) and for some reason it didn't seem to go through. It just drew another Monthly payment yesterday despite me thinking it already was cancelled. I had to go again and cancel and this time it said the cancellation went through. However, immediately after it drew another €24.99 from my account which I presume is the cancellation fee. If it is, then can I get my money from this month back because it was taken without me knowing that the last cancellation didn't go through properly?

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Account management , Billing

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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these are user-to-user forums.  you need help from an adobe rep.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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If you cancelled, you should have received a confirmation email.  Check your spam folder.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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