Participant

Answered

Cancellation

Forum|Forum|11 months ago
April 5, 2025
3 replies
357 views

I need assistance with the cancellation process, please.

Thank you,

WF

Correct answer Shivangi_Gupta

We appreciate you reaching out and sharing your experience. I checked your account and found that there is no active subscription associated with your account that you need to cancel.
Are you looking forward to canceling an account associated with a different email address?

Let us know. We'll look into it.

^Shivangi

Shivangi_Gupta

Correct answer

Community Manager

Hi @wilbert_3861,

We appreciate you reaching out and sharing your experience. I checked your account and found that there is no active subscription associated with your account that you need to cancel.
Are you looking forward to canceling an account associated with a different email address?

Let us know. We'll look into it.

^Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

W

wilbert_3861Author

Participant

I appreciate you responding, but even your response is indicative of how unfriendly it is to use the products Adobe provides. The page you provided a link to is like being dropped in the middle of a country one has never visited before. Where is the customer service?

kglad

Community Expert

you can't understand the cancellation steps?

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

W

wilbert_3861Author

Participant

I hate this company, its responsiveness, and its products. I do NOT care about cancellation fees. I simply want to have NOTHING further to do with Adobe, period.

jane-e

Community Expert

I need assistance with the cancellation process, please
By @wilbert_3861

Were you able to cancel using the link provided earlier or do you still need assistance? You didn't say if you purchased from Adobe, the App Store, Google Play, or if you have a Teams account. The link covers all.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jane

Forum volunteer

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