Cancellation

New Here ,
Dec 10, 2021 Dec 10, 2021

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I have no cancel button on my Plans page within my adobe account so if you could please cancell my account that would be great as I have switched my account 

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Account management , Billing

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Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 10, 2021 Dec 10, 2021

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The management plan button does not come up on adobe account plans section so I am unable to reach the cancel button. I have tried different web browsers, always allowed cookies, tried  calling, emailing, and haven't heard anything from Adobe so I am lost on what I should do. I am using another account now due to work so I wish to cancel this one. 

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

John has provided you with the contact options for Adobe customer support through either the chat function or by phone. 

 

Beware of anyone contacting you by email, as they are scammers. Adobe does NOT provide support through email.

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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Use a different web device with a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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