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Cancellation

New Here ,
Nov 02, 2022 Nov 02, 2022

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I disordered/deleted my membership, at Day two, after my Bank senden the Money (it was 69,99€)

At the Adobe FAQs it Says If you delete Your membership within two weeks, the Transaction will be payed Back. Now after 10 days i ask myself when i will geht my Money Back. The Customer Service does not replay via E-Amil. (customercare-support@adobe.com). I got a cancellation confirmation. Does anyone have any experiences in such a case? How to get in contact with the Adobe Service Team? 

Best regards,

Jean-Jacques M.

 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @Jeanjacques26810711o4fs,

 

Hope you are doing well. Sorry for your experience with the subscription and the delayed response.

 

Do you still experience the issue with the refund? If yes, you may contact our support team from the given link here: Contact Customer Care

 

Once on the link, you can click on the chat icon on the bottom right of the window to get connected to our support agents.

 

Hope this helps.

 

-Souvik.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Acrobat Premium subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum and we will not be able to discuss any account or refund related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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